Product Condition, Authenticity & Sourcing Standards
Effective Date: August 1, 2025
Primary Express Distributions is committed to providing authentic products and accurate condition representations. We sell products exclusively through Amazon using Fulfillment by Amazon (FBA). This website does not process orders or payments.
1. Authenticity Commitment
We only source and sell products that we reasonably believe to be 100% authentic. We do not knowingly sell counterfeit, altered, or inauthentic goods.
2. Sourcing Standards
Our inventory is sourced through legitimate channels, which may include:
Retail closeouts and overstock
Liquidation lots
Wholesale and secondary market suppliers
Other lawful resale sources
We evaluate suppliers and inventory to ensure products meet Amazon’s authenticity and condition expectations.
3. Condition Standards
We list products on Amazon with clear and accurate condition designations, such as:
New
New – Open Box (if applicable)
Used (if applicable, with clear grading)
When items are not factory-sealed, we inspect them to confirm they are complete, functional, and accurately described before listing.
4. Quality Control
Before products are listed for sale on Amazon, we take reasonable steps to:
Inspect packaging and product condition
Check for visible damage or defects
Verify completeness and key identifiers where available
Remove items that do not meet condition standards
5. Customer Experience
We aim to support a reliable customer experience by:
Avoiding inaccurate listings
Addressing issues through Amazon’s customer service and return processes
Correcting any listing errors promptly if discovered
6. Contact Us
If you have a general question about our sourcing or condition standards, you may contact us at:
Primary Express Distributions
Email: maria@primaryexpressdistributions.com
Location: Berwyn, IL, United States
If you want, I can also give you a short “How It Works” page that aligns with FBA + sourcing, to complete the Amazon-friendly set.