Shipping Policy

Effective Date: August 1, 2025

Primary Express Distributions sells products exclusively through Amazon using Fulfillment by Amazon (FBA). This website does not process orders or payments.

1. Order Fulfillment

All orders are fulfilled and shipped by Amazon. Amazon is responsible for:

  • Packing and shipping your order

  • Shipping carrier selection

  • Delivery timelines

  • Tracking updates

  • Handling lost or damaged shipments in transit under Amazon’s policies

2. Shipping Rates & Delivery Times

Shipping rates and estimated delivery times are determined at checkout on Amazon and may vary based on:

  • Your delivery address

  • Amazon shipping method selected

  • Amazon Prime eligibility

  • Product size/weight and availability

Please refer to the shipping details shown on the Amazon product listing and checkout page for the most accurate estimates.

3. Tracking Information

Once your Amazon order ships, Amazon will provide tracking information through your Amazon account and shipping confirmation email.

4. Shipping Issues

For shipping-related questions, delays, or delivery problems, please contact Amazon Customer Service directly, as they manage fulfillment and delivery.

5. Contact Us

If you have a general question about our business (not a shipping issue), you may contact us at:

Primary Express Distributions
Email: maria@primaryexpressdistributions.com
Location: Berwyn, IL, United States