Returns / Refund Policy

Effective Date: August 1, 2025

Primary Express Distributions sells products exclusively through Amazon using Fulfillment by Amazon (FBA). This website does not process orders or payments.

1. Returns Managed by Amazon

All returns and refunds are handled directly through Amazon under Amazon’s return policies. If you purchase one of our products on Amazon, you must initiate any return through your Amazon account.

Amazon is responsible for:

• Return eligibility decisions

• Return labels and processing

• Refund timing and method

• Exchanges (if offered)

2. Return Timeframes

Return windows and conditions are set by Amazon and may vary by product category. Please refer to the return information shown on the Amazon listing and in your Amazon order details.

3. Refunds

Refunds are issued by Amazon according to their policies once your return is received and processed. Refund status and details can be viewed in your Amazon account.

4. Damaged, Defective, or Incorrect Items

If your Amazon order arrives damaged, defective, or incorrect, please report the issue through Amazon Customer Service so they can assist you with a replacement or refund.

5. Contact Us

If you have a general question about our business (not a return or refund request), you may contact us at:

Primary Express Distributions
Email: maria@primaryexpressdistributions.com
Location: Berwyn, IL, United States